Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and NutaSolutions (“NutaSolutions,” “we,” “us,” or “our”) governing access to and use of our websites, NutaPOS, and related services (the “Services”).

By accessing the Services, creating an account, or clicking to accept these Terms, you agree to them. If you use the Services on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

1. The Services

NutaPOS is a cloud point-of-sale and business management platform for sales, inventory, bookkeeping, staff access, audits, and related operations. Features may evolve over time. Marketing materials describe intended capabilities; the Services available to your account are those enabled for your plan and configuration.

2. Accounts and eligibility

• You must provide accurate signup and business information and keep it up to date.
• You are responsible for safeguarding credentials and for activity under your account and user seats.
• Notify us promptly of unauthorised access or suspected compromise.
• You must be able to form a binding contract under applicable law (typically 18 years or older, or acting through a duly authorised representative).

3. Plans, fees, and taxes

We offer plan tiers (such as Starter, Growth, and Enterprise) that may begin with a free start, sales-led onboarding, or custom pricing. Fees, billing cadence, and included features are as agreed in an order form, invoice, or written quote, or as displayed at signup when self-serve pricing is available.

Unless stated otherwise, fees are quoted in Ghanaian cedi (GHS) or another currency we specify, and are exclusive of applicable taxes (including VAT). You are responsible for taxes arising from your purchase, except taxes based on our net income. Late or failed payment may result in suspension after reasonable notice.

We do not currently process card payments on the marketing website. When payment providers are introduced, their terms and our billing practices will apply as disclosed at checkout or in your order.

4. Licence and acceptable use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business operations during your subscription.

You must not:

• Use the Services for unlawful purposes or to process illegal goods or transactions
• Probe, scan, or disrupt the Services, or attempt to bypass security or access controls
• Reverse engineer the software except to the extent such restriction is prohibited by law
• Resell, sublicense, or provide the Services to third parties as a competing offering without our consent
• Scrape or harvest data from the Services in a way that harms performance or violates others’ rights
• Upload malware or content that infringes intellectual property or privacy rights

5. Customer Content

“Customer Content” means data you and your authorised users submit to or generate in NutaPOS, including sales and inventory records, bookkeeping data, staff profiles, audit information, and any end-customer information captured in your operations.

You retain ownership of Customer Content. You grant NutaSolutions a worldwide licence to host, store, process, transmit, and display Customer Content solely as needed to provide, secure, and improve the Services and as otherwise directed by you.

You are responsible for the legality of Customer Content and for providing any required notices and obtaining any required consents from your staff, end customers, and other data subjects under the Data Protection Act, 2012 (Act 843) and other applicable laws.

6. Processing of Customer Content

For Customer Content, you are the data controller and NutaSolutions is a data processor. We will process Customer Content only to provide the Services, in accordance with these Terms and your documented instructions (including configuration and use of the product), and applicable law.

We will maintain appropriate confidentiality and security measures, and may engage subprocessors (such as cloud hosting providers) to support delivery of the Services. We remain responsible for subprocessors’ performance insofar as they process Customer Content on our behalf.

7. Availability and support

We aim to keep the Services available and reliable using commercially reasonable efforts. Scheduled maintenance, updates, or events beyond our reasonable control may cause interruptions. Unless a separate service level agreement says otherwise, we do not guarantee uninterrupted or error-free operation.

Support is available through ops@nutasolutions.com and 054 129 8861, subject to your plan.

8. Intellectual property

NutaSolutions and its licensors own all rights in the Services, software, documentation, branding, and related intellectual property. These Terms do not transfer ownership to you. Feedback you provide may be used by us without obligation to you.

9. Third-party services

The Services may link to or integrate with third-party products. Those products are governed by their own terms and privacy policies. We are not responsible for third-party services we do not control.

10. Disclaimers

To the maximum extent permitted by Ghana law, the Services are provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will meet all of your business requirements or that data will never be lost; you should maintain appropriate backups and internal controls for your operations.

11. Limitation of liability

To the maximum extent permitted by law, NutaSolutions will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from or related to the Services or these Terms.

Our aggregate liability for all claims relating to the Services in any twelve-month period will not exceed the amounts you paid to NutaSolutions for the Services in that period (or, if you are on a free plan with no fees paid, GHS 500). Nothing in these Terms excludes liability that cannot be limited under Ghana law.

12. Indemnity

You will defend and indemnify NutaSolutions against claims, losses, and expenses (including reasonable legal fees) arising from Customer Content, your misuse of the Services, your violation of these Terms, or your violation of third-party rights or applicable law in connection with your business use of NutaPOS.

13. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, create risk to the Services or others, or if we are required to do so by law.

Upon termination, your licence ends. We will make Customer Content available for export for a reasonable period (typically up to 30 days) upon written request, after which we may delete it from active systems in accordance with our Privacy Policy, subject to legal retention requirements and backup cycles.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Ghana. Courts located in Ghana have exclusive jurisdiction over disputes arising from these Terms or the Services, without prejudice to any non-waivable consumer or statutory rights that may apply.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes may be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance of the updated Terms where permitted by law. If you do not agree, you must stop using the Services.

16. General

These Terms, together with the Privacy Policy and any order form or quote we both accept, are the entire agreement regarding the Services and supersede prior conflicting discussions on the same subject. If a provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a corporate reorganisation or sale of assets. Failure to enforce a provision is not a waiver.

17. Contact

NutaSolutions
Email: ops@nutasolutions.com
Phone: 054 129 8861